Terms and Conditions

1. Cancellation Policy

 

(a) Appointment times have been specially arranged for you. In order to be fair to our clients and out of consideration for our therapists, we require 24h notice if you wish to cancel or reschedule an appointment.

(b) Last minute cancellations (less than 24h notice) and 'No-show' clients will be asked to pay 50% of the amount of the missed appointment and pay in advance their next treatment. If you have purchased a package or are using a gift voucher, one of your treatments will be taken as a cancellation fee or the value of the treatment from the voucher.

(c) If you are late you will receive only the time remaining of your scheduled appointment in order to accommodate others whose appointments follow yours.

2. Payments

(a) We do accept card or cash to pay for your treatment. We do not accept cheques. We do not provide credit accounts for the services offered. Treatments have to be paid onsite as soon as your appointment is over.

(b) If you wish to pay in advance, you can either purchase a voucher via Paypal on our website or call us to make a payment over the phone using a valid credit or debit card. We won't store your card information.

3. Gift Vouchers

(a) Gift vouchers expire six months after the date of purchase, are non-refundable and can not be redeemed for money.

(b) You must bring proof of having a valid gift voucher with you for your appointment, otherwise we may ask for a payment by card or cash for your treatment.

(c) You are entitled to exchange your gift voucher for any of our treatments in the clinic. If the value of your voucher is less than the price of your treatment, we will ask you to pay the balance on the day of the appointment by card or cash. If the value of your voucher is more than the price of your treatment, you will be able to use that balance towards your next treatment. We won't redeem the balance for cash.

4. Treatment Packages

(a) Packages for Sports Massage, Acupuncture, Yoga and Hypopressives are valid for six months from purchase date, are non-refundable and we will take one of your treatments as a cancellation fee if you don't show up to your appointment or give less than 24h notice to cancel your appointment.

(b) Packages for Cosmetic Acupuncture are valid for 12 months from purchase date, are non-refundable and we will take one of your treatments as a cancellation fee if you don't show up to your appointment or give less than 24h notice to cancel your appointment.

Privacy Policy - GDPR

 We will never distribute, sell or disseminate any personal information provided by our clients to third parties.  

  1. The main purpose of collecting your personal data is for further communication related to your treatment with us. All data collected is confidential and will be not distributed, shared or disseminated. 

  2. In case an insurance company or authority ask for data related to your treatment with us, we will ask for your permission before sharing it. 

  3. On your first appointment, we will ask you to fill out a consultation form. This is required by our professional bodies & insurers. Some information is essential for us to understand your health in a holistic way, and for our assessment. You have the right to not answer all the questions on that form but this may affect the way we treat you.

  4. It is a common practice we confirm your appointment by text message 24h hours before your appointment time. In some cases, we may need to contact you to re-arrange or cancel an appointment.

  5. We may ask for your permission to subscribe you to our newsletter when filling out a form. You can change this preference at any time. This newsletter will be related to our services and information we consider relevant to keep you up to date on our business and activities. 

We consider the above mentioned purposes are legitimate part of seeking treatment with us.

I have a legal obligation to retain your records for 7 years after your most recent appointment, and the data is protected in the way recommended by our professional bodies. After this period you can ask us to delete your records if you wish. 

Medical Disclaimer

1.No advice

Our website contains general information. The content of this website is not advice and should not be treated as such. Acusports accepts no responsibility for any loss of any kind which may arise from the use of information contained in this site or from accessing this site. 

2. No warranties

The information on this website is provided without any representations or warranties, express or implied.

we do not warrant or represent that the medical information on this website:

(a)   will be constantly available, or available at all; or

(b)   is true, accurate, complete, current or non-misleading.

(c)  This website may contain links to web pages not authored and/or owned by Acusports. We make no guarantee or promises about the information on those websites and cannot accept responsibility for the actions or inaction of their operators.

3. Medical assistance

You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter, you should consult your doctor or professional healthcare provider. If you think you may be suffering from any medical condition, you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on this website.

4. Limits upon exclusions of liability

Nothing in this disclaimer will:

(a)   limit or exclude any liability for death or personal injury resulting from negligence;

(b)   limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)   limit any liabilities in any way that is not permitted under applicable law; or

(d)   exclude any liabilities that may not be excluded under applicable law.

5. Credit 

The document for this medical disclaimer was created using a template from SEQ Legal (http://www.seqlegal.com).

European Fundation of

Traditional Chinese Medicine